More about AP-RAD
ap-rad as a “biotechnology” company (private joint stock) located in Tehran, was registered in the Companies Registration Office and started its work in July 2018. Currently, ap-rad is developing and utilizing the world’s latest knowledge to manufacture and commercialize various products in the field of medical diagnostic laboratories, pathology and medical genetics, disinfectant and sanitary products, as well as quality control products for use in medical diagnostic laboratories..
ap-rad, as a manufacturer of reagents, kits, and consumables for medical diagnostic, research, and educational laboratories, always strives to take an effective step in improving the quality of services by satisfying customers and meeting their expectations and needs. In this regard, the company focuses on the continuous improvement of products and production processes, as well as the timely and defect-free production and delivery of products.
This policy is thoroughly explained and discussed with all employees to ensure transparency and coordination, and it is also considered as part of the employment instructions for new personnel. The text of the policy is posted in public areas of the company and is accessible to all employees.
The main objectives of ap-rad in this policy are defined as follows:
1. Timely production and delivery of products:
Timely delivery of products enables customers to fulfill their commitments in the best possible way and improve their planning. ap-rad believes that this approach will be mutually beneficial and profitable for all stakeholders of the company.
2. Defect-free production and delivery of products:
Defect-free delivery of products, although requiring significant costs such as precise quality control, hiring expert personnel, and principled management, is carried out with the aim of meeting customer needs and maintaining product quality. The objectives related to this section will be reviewed annually and revised if necessary.
This policy has been approved by the CEO of ap-rad. The CEO and all employees are committed to fully fulfilling their responsibility in implementing and maintaining the quality management system by complying with all standards, contracts, and regulations in the country, as well as the requirements of ISO 13485:2016.
Since the primary mission of any company is to provide services or products to customers, ap-rad has established its rules on four levels: Customer, Company, Society, and the Environment, and has always strived to fulfill its values.
The first level is the customer, meaning our customers are our senior managers, and the company's rules will be implemented and enforced following their satisfaction and desires. Honesty with the customer is the first step in valuing the customer's position; in this area, ap-rad employees are obliged to make ethical principles, including honesty, the cornerstone of their speech.
Respect for customer rights always takes precedence over the rights of the company and its employees, and under equal conditions, customer rights will be the priority in employee behavior and decisions. Valuing the customer's time means that the customer's needs must be met in the shortest possible time. In this regard, ap-rad has utilized all the necessary infrastructure to achieve this, and this effort will always continue.
Cheerfulness and respecting the client in the true sense and in practice is one of the primary trainings for employees, implemented from the lowest level to senior managers. Striving to gain customer satisfaction within the framework of legal and ethical standards is the last component of customer-oriented principles, and generally obliges employees to use all their tools and authority to gain customer satisfaction without the need for pre-determined circulars or rules.
The second level is the company, meaning employees are responsible for achieving the company's goals and are obliged to comply with the rules. Responsibility must be institutionalized in the culture of each member, and this will be achieved through practice and persistence. Thought, innovation, and being up-to-date are among the duties of employees, and they are obliged to adapt themselves to the circumstances of the time to better understand customer needs. Establishing friendly and cordial relationships is one of the basic principles in hiring employees at ap-rad, and all members must be diligent in maintaining and preserving this culture. Teamwork should take precedence over individual work.
Striving for progress and being a pioneer in the industry of producing laboratory kits and solutions and quality control, as an ideal and goal, shows our path, and trying to achieve it is a constant behavior.
The third level is society, meaning we are responsible towards our society, and the improvement of any society will not be possible except through the improvement of all its individuals and components. Efforts towards entrepreneurship and employment will be achieved when the company's goals are properly realized and the company's progress trend is always upward. In this case, it will be possible to create employment and added value for more people.
Improving the health level of society is our duty, and in this regard, we try to select and market products that fulfill this goal.
The fourth level is the environment, because protecting the environment is the most important human need in today's world, and every human being is obliged to take steps in this direction according to their ability; using paperless advertising is the first and simplest thing that any organization and institution can implement, and it will ultimately lead to less paper use. ap-rad is proud to present its advertising in cyberspace and electronically, and catalogs will also be sent via email and PDF files. Introducing environmentally friendly products means that in choosing the product we offer to the market, one of the indicators that we check is the compatibility of that device or tool with the environment. Otherwise, its supply and sale will be prevented. Saving in the direction of optimal consumption of national resources and company resources is always considered by our employees and managers.
Striving to digitize work processes is part of our work progress, and we try to handle all stages of ordering and delivery of goods, as well as existing administrative affairs, remotely and electronically.
